Carlos Cepeda

Director of Intake Services
Director of Intake Services

Role At Velawcity

Carlos is the Director of Intake Services: he manages client orders, oversees quality control, optimizes efficiency of workflows and scripting, analyzes agent performance, manages agent scheduling, data reporting, and visual dashboards, analyzes general performance, and directs all system changes.


With years of Sales management experience, Carlos has an in depth understanding of the entire intake process. From the inception of new mass torts to onboarding new client orders to maintaining the finest quality of acquisition, Carlos’ impact on what we do here at Velawcity is endless.


Carlos is a passionate and effective leader who enjoys the daily challenges in the mass tort arena. His ability to create and maintain positive and productive relationships within the space allows us to work effectively and pivot efficiently when responding to both new and existing campaigns.

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